Day ??? + 3:
“Dear Mr Mjkout, the related department have confirmed that your problem is resolved please let us know if you get more messages”
later …
Beep Beep beep Beep New SMS heh gueass what MR 0110 just got 200KD 
Day ???: i really lost count
“Your account 0110 has been debited with 200.000 KWD on 17/10, 22:18. The available balance of your account is 44.250 KWD.”
Day 6.5:
“Your account 0110 has been debited with 50.000 KWD on 12/10, 10:59. The available balance of your account is 244.250 KWD.”
So i call the guys at 801801 again.. after waiting for so long and listening to their advertisements i got connected to one of the operators and explain to him the whole story again … guess what .. he goes like : HA !! Shloon ? aslan mayseer ?! ….
and when i told him about the pin code confirmation he almost blew his mind out.. but thank god there was no pin code in the message.
so after searching for some time he found nothing and decided to forward a complain to another department and will ” call me back when they reply” yeah right..
Day 6: Spoken Too Soon:
“Your account 0110 has been debited with 200.000 KWD on 11/10, 19:42. The available balance of your account is 294.250 KWD.”
i thought their reply was too good to be true..
how hard can it be to search for a phone number in the database and find our where is it duplicated … 6 Days ?? and still nothing..
NBK : a bank you know and trust !?? i guess i know it well enough to not trust it anymore with confedentiality..
P.S: nbk try this query ” SELECT COUNT(*) from YOUR_SMS_DB where PHONE_NUMBER =”MY_NUMBER_THAT_YOU_ALL_KNOW_BY_NOW“ if the result was 2 the delete it from the account 0110 and someone contact him/her to change his number.. i know its too hard for you to do but bear with me and do it once in your lifetime.
after this incident and many more previous incidents with them it seems NBK have thier own definition to “Customer care” where the Customer should Care for them not the other way around.
Why dont you add or delete or 9 or 6 or whatever, and call the person whose account this is. I’m sure they will be furious enough and settlement worthy enough to have nbk fix the issue asap.
Just go to your local branch and get it done.
MiYaFuSHi: its their problem let them sort it out i aint doing no NBK homework.
Purgatory: this is a technical issue the guys at the branch aren’t fit enough to mangle with the system
That’s my point, have the person whose account it is, deal with it, instead of you calling NBK every couple of days.
i told you… SUE THEM!!! SUE THEM!!!
It is not about the technical aspects, it is about filing an official complaint or notice to your Branch Manager, calling their customer care on the phone has no value.
سوري بس تراك مسويها سالفة من ولاشي يبا روح اي فرع وفك عمرك المشكلة واضحة مشكلتك انت بس تبي تسوي مشكلة من ولاشي هيييييه
حبيب قلبي انت قاعد اتدق على الخدمة الهاتفية شكو؟ روح فرعك وسجل شكوى او تدري شلون طرش ايميل وهددهم قولهم ترى اسكر حسابي اللي فيه نص دينار
Kotomoto: lol el moshkila ina el guwa6y fat7en 7sab 7ag wa7ed wo ma36ena raqmi wo mo 3arfen raqm el 7sab, maybayin 3indy ila akhir 4 arqam wo kil wa7ed fehoum echayik 3al system mo 3arif shesawy. athka wa7ed fehoum qarar ina esakir el raqam wo ham ma fad.
int mit2aked ga3ed t7achey wa7ed bel nbk? khofek fa 3ala baqala hehehehehe shlon ma ybayen 3endhom? as-hal 7arka bel 3alam ysawon search 3ala el raqam malek o yaf9lon amin their system ma yabeelha thaka2 6al 3omrek shof ya int mo 3aref shelmishkila aw mo 3aref shlon tbayenha 7aghom heheheheheh 7abeeb 3omrey desh 7sabek bel watani online o 6aresh e-mail o 7e6 el edara kilhom hnak o 9adgney mishkiltek ma ra7 takheth 3 degayeg
)))) tadree shlon deg 3laihom al7en golhom abi moderkom esma Kevin o kalma o golaa abi emailek o email el edara 3lshan y7lon mishkiltey
gelnaleek la et6awelhaa o ehey g9eeera
KotoMoto wainik min ziman el moshkila ana 3arifha wo mwasilha lihoum bas kil ma7achy wa7ed egoly okh !! shlooon mayseeer 6ayi bmayser amana bilah el sms ily yousalny min baqala 3ala goltik wo egom el ba6al esawy search wo ma yilga shay wo esakir el khidma 3anny ba3d youmain erid el sms lol.
shalakht el mail malhoum wo el telephone, nafs el 7achy. 3alimny Kevin hatha shloon osalla.
are you serious ??? what kinda * ms5ara* is that ????
just think it and believe its done and it will be done ;P
Navy: the laws of attraction dont work with NBK
elly may6ee3 y’6ee3… SUE THEM!!!
next thing you know your name, blog, family members, 5adamatkom, raqam faneeltik and maqas tayer sayartik will be mentioned in alwatan, aljareeda and alra2y al3am =P
Q8GEEK: 3ala golat-houm Yabeela Sue
hehehe it only works with me and Ricky … by the way can i have more than one ??? i started to like this guy Milo something .. Peter Patralli in Heroes
Navyoo chinich 6oma3ty yala mako shay 7agich khalas 3iqab
boo ;p
um-mit3ib: Bikh
yoooo … khalas yoba … aby ricky bs wala
I guess its better to store our money at home in a locker
ana 9arat feeni 7araka baikha gabel ras ilsena bas7ab men nbk mablag o gadra o e6la3tli ena il3amaliya malqiya o re7t bas7ab men atm ilthani wela makuu flos wela te6la3 ilflos mas7oba ma3a il3amaliya ilmalqiya o 7adi ana masdoom o tewahagt wakt`ha lana sij kan 3endi shay tharori asaweha ebhal floos o indgart o dagait 3ala nbk o kan il7azza ilfayer galoli e ilflos ens7abat o ensawelek 6alab shakwa o enrdlik eyahum ba3ad 45 Youm! shal fotha hathe ya3ni meshlea men ilmakena o il3ameel mal ilbank ehow eli yakel`ha eh bas 3ala ilnas ilmaskiina bas walah ya3ni bank khadamata 3ax ma yegolon bel e3lanat a36eh zero!
Abdulmohsin: 3ady man kilna laha, shfeek hathy syasat el bank 3ashan e7afthon 3ala floosik la tasrifhoum
Hi Mohammad, is there an email we contact you on. Please advice.
Thank you.
Wakim,
i will contact you on the email you provided here.